We are only satisfied when you are. Therefore our customer service team goes the extra mile. You can reach our services team and customer services 365 days a year.

All Burkhardt GmbH plants are monitored from the Mühlhausen site for remote servicing. All data can be read out from the head office and malfunctions are often fixed from there: 

Service:
Die Burkhardt GmbH and its service partners guarantee a 24-hour service Monday to Friday, and a 72-hour service Friday to Sunday, if requested by a qualified technician within our business hours.

Our business hours

Availability: for urgent services we can be reached 24 hours/ day and 7 days/ week on our service hotline.

The Burkhardt emergency service
can be reached at any time of day:
0170 926 5103

Co-generation customer care
Thomas Fromm
Telephone: 09185 9401-661
E-Mail: t.fromm@burkhardt-gmbh.de